JOB NUMBER: JB02217
VACANCY NUMBER: ADV02418
SHARE: https://www.careers.msccruises.com/vacancy/ADV02418/cruise-consultant-customer-service-vienna
ORGANIZATION: MSC Kreuzfahrten GMBH
BUSINESS AREA: Office
LINE MANAGER: Head of Contact Center
As Cruise Consultant Customer Service, you are the first contact for our clients in Austria, Germany and Switzerland. You handle all communication regarding written requests and guarantee the best Service possible according to MSC objectives and guidelines. This position is based in Salzburg.
• Correspondences via phone and via e-mail regarding all requests coming in from business partners as well as individual clients;
• Receives and processes all „Lost & Found “ inquiries (written and on phone) as well as their follow up;
• Translates claims to the central shipping company;
• Supports partially the reservation call-team.
• Commercial or business education;
• Experience in the Cruise Industry or a similar job is an advantage;
• Good command of Microsoft Office Suite;
• Excellent oral and written German (C-level) and English;
• Strong sense of efficiency and the ability to prioritize;
• Self-sufficient way of working, flexibility, strong organizational skills;
• Excellent interpersonal, oral and written communication skills.
• EU Passport or right to work in Austria.
In the course of our recruitment and selection process, we may make your Personal Information available to third parties such as recruitment agency, intermediaries and other business partners.
MSC Cruises is the world‘s largest privately-owned cruise company and the number one cruise line in
Europe, South America, South Africa and the Gulf.
A game-changer in the world of cruises, MSC has built a global reputation as an innovator and has one of the
youngest cruise fleets.
MSC Cruises is a family-owned and family-run Company headquartered in Geneva, Switzerland and It is part of
the MSC Group, which encompasses world-leading maritime companies.
As a family who has found its fortunes at sea for over 300 years, protecting the oceans and the communities
that we visit is a top priority for us.
Having embarked on a never-ending journey of continuous improvement, MSC Cruises has integrated
environmental stewardship in all aspects of its operations. This commitment lies at the very heart of our
business.
We employ over 30,000 people worldwide. MSC Cruises is part of the MSC Group, which encompasses
world-leading maritime companies.
