JOB NUMBER: JB00168
VACANCY NUMBER: ADV00264
SHARE: https://www.careers.msccruises.com/vacancy/ADV00264/b2b-contact-centre-agent-naples
ORGANIZATION: MSC Crociere S.P.A.
BUSINESS AREA: Office
LINE MANAGER: Contact Centre Manager
In line with MSC Cruises service standard & procedures, the B2B Contact Centre Agent provides commercial advice (by telephone and other channels) to travel agents in order to finalize the sale of MSC Cruises products and services.
• Handles travel agencies’ telephone calls, in line with the Service Standards and Procedures;
• Responds to travel agents’ requests coming by telephone, email or fax;
• Promotes MSC Cruises products and services;
• Uses the reservation system to process telephone sales;
• Assists travel agents with specialist support such as reservations changes, purchase of additional services and special requests.
• Fluent in Italian and English. Any additional European language (in particular French and German) is considered an advantage;
• University degree (Economics, Business Administration, Marketing & Communication, Linguistic studies);
• Experience of dealing with clients either over the phone or face to face;
• Sales experience (preferable);
• Good knowledge of Microsoft Office;
• Communication and interpersonal skills;
• Sales and persuasion skills;
• Proactivity and results orientation;
• Problem solving.
Right to work in Italy
In the course of our recruitment and selection process, we may make your Personal Information available to third parties such as recruitment agency, intermediaries and other business partners.