JOB NUMBER: JB01227
VACANCY NUMBER: ADV05379
SHARE: https://www.careers.msccruises.com/vacancy/ADV05379/assistant-spa-manager
ORGANIZATION: MSC Malta Seafarers Co. Ltd (on board job)
BUSINESS AREA: Hotel
LINE MANAGER: SPA Manager
In line with MSC Cruises policies and procedures and under the supervision of the SPA manager, the Assistant SPA Manager is responsible for helping ensure the smooth running of the SPA and Gym by supporting the SPA Manager with all aspects of the SPA operation and providing assistance to the On-board SPA Team to maximise SPA revenue and achieve the highest levels of guest satisfaction.
•Supports the SPA Manager in overseeing the SPA, Gym and facilities as well all aspects of the SPA operation;
•Ensures exceptional guest service is consistently delivered throughout the entire SPA journey;
•Manages guest feedback professionally and efficiently;
•Assists the Onboard SPA Team, supporting with coaching, development and training;
•Actively promotes SPA services, packages and the SPA facilities;
•Maintains standards and procedures for all aspects of the SPA operation;
•Completes all administrative duties in a timely manner: required reporting, inventory control, financial accounting.
•Proficient speaking, reading, and writing skills in English, and with a fluent level in at least 2 of the following languages: German, Italian, French, Spanish, Portuguese, Japanese, Russian, Chinese. Any other language is considered as a plus;
•High School Graduate or equivalent;
•At least 1 years’ experience as a receptionist in a SPA, Beauty Salon, Fitness Center or a 4/5* Star Hotel. Shipboard experience is an advantage;
•Keen business acumen;
•Committed to continually exceeding guest expectations;
•Strong interpersonal, organizational and problem-solving skills.
•Excellent listening, oral, and written communication skills;
•Strong PC Skills using Microsoft applications such as Word and Excel and a basic understanding of Microsoft Outlook or equivalent mail client application.
•Possess a valid passport and when possible a seaman book copy.
In the course of our recruitment and selection process, we may make your Personal Information available to third parties such as recruitment agency, intermediaries and other business partners.
MSC Cruises is the world‘s largest privately-owned cruise company and the number one cruise line in
Europe, South America, South Africa and the Gulf.
A game-changer in the world of cruises, MSC has built a global reputation as an innovator and has one of the
youngest cruise fleets.
MSC Cruises is a family-owned and family-run Company headquartered in Geneva, Switzerland and It is part of
the MSC Group, which encompasses world-leading maritime companies.
As a family who has found its fortunes at sea for over 300 years, protecting the oceans and the communities
that we visit is a top priority for us.
Having embarked on a never-ending journey of continuous improvement, MSC Cruises has integrated
environmental stewardship in all aspects of its operations. This commitment lies at the very heart of our
business.
We employ over 30,000 people worldwide. MSC Cruises is part of the MSC Group, which encompasses
world-leading maritime companies.
